Privacy Notice

Sentinel Fire and Security Solutions Limited Privacy Notice

Our contact details

Name: Sentinel Fire and Security Solutions Limited

Address: Unit 1 Brixey Business Park, 18-26 Fancy Road, Poole, BH12 4PZ

Phone Number: 0333 012 4302

E-mail: contact@sentinelfireandsecurity.co.uk

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Address of any sites we are quoting for works on or carry works out on a contractual basis
  • Building security details provided by yourself

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You may contact us for a quotation or information on our products and services
  • You may be a customer of ours and we require these details to provide the service you require

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting contact@sentinelfireandsecurity.co.uk

(b) We have a contractual obligation.

(c) We have a vital interest.

(d) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to;

  • Provide a contracted maintenance service
  • Provide an accurate quotation that you have requested

We may share this information with approved sub-contractors and suppliers

How we store your information

Your information is securely stored on our computer systems. Any physical records are kept in secure and locked file stores.

We keep contact details for one year. We will then dispose of your information by secure destruction of any physical records and by deleting any information from our computer systems.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at contact@sentinelfireandsecurity.co.uk if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113